Customer success story

Forklift bearing supply to Brazil customer

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Industry
Forklift industry
Location
Brazil
Goals
High-quality products and caring service to satisfy customers' individuation demand!

Forklift bearing supply to Brazil customer

Bearings play a crucial role in the operation of forklifts, supporting various rotating components and ensuring smooth movement. The forklift mast is responsible for raising and lowering the fork, and if the mast exhibits instability, it can lead to erratic movement and potential safety issues. This instability can impact the overall efficiency of warehouse material handling operations.


Forklifts operate in high-intensity environments, frequently lifting and lowering heavy loads. Bearings within the mast components, especially those supporting vertical and horizontal guides, are prone to wear and tear.


Upon receiving one of our Brazil customers' feedback about heavy load bearings’ requirement in Feb., 2021, our professional maintenance team communicated with the customer and decided to upgrade the mast bearings to heavy-duty rated load bearings. An active maintenance plan was also implemented, including regular lubrication and inspection of mast bearings. The upgraded bearings can withstand high loads and frequent movements associated with material handling tasks. The proactive maintenance approach minimizes wear, contributing to increased reliability and operational efficiency of the forklift.


After upgrading to heavy-duty bearings and implementing regular maintenance practices, the forklift's mast components demonstrated excellent performance during the lifting and lowering operations. After three months of testing, the customer has initiated cooperation for subsequent batch orders.

They truly understand our objectives and consistently deliver outstanding results. We couldn't be happier with the level of service and professionalism they provide.

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